Updating your payment method.

How to update your payment method.

You can change your payment method anytime from your account settings. Updating won't interrupt your subscription, and any future charges will use the new method.

1. Log in to IvorySafe. Make sure you're logged in to the account whose payment method you want to update.
2. Open your account settings. Click your profile icon in the top right corner of any page and select Settings.
3. Go to Subscription & Billing. From the settings menu, choose Subscription & Billing.
4. Click "Manage." This opens your billing portal, hosted by our payment processor Stripe. You'll see a secure page with all of your subscription and payment details.
5. Update your payment method. In the billing portal, you can add a new payment method, change which one is your default, or remove an old one. Your changes save automatically.

Payment methods you can use.

IvorySafe accepts the following payment methods through Stripe:

What happens if a payment fails.

If your card expires, your bank declines a charge, or your account doesn't have enough funds, here's what happens:

1. Stripe will try again automatically. We'll attempt to charge your payment method a few more times over the following days. Most failed payments succeed on a retry once the underlying issue is resolved.
2. You'll get emails about it. Stripe sends notification emails when a payment fails, so you'll know immediately and can update your payment method before retries are exhausted.
3. Your access continues during retries. As long as we're still attempting to charge, your subscription stays active and you can keep using IvorySafe normally.
4. If all retries fail, your subscription ends. After the retry period, your subscription will be canceled. From there, the standard cancellation process applies: your access ends, and your vault enters a 60-day grace period before being permanently deleted. Learn more about what happens after cancellation.

Common questions.

Where can I find my past receipts and invoices?

In the same Stripe billing portal where you update your payment method. Go to Settings > Subscription & Billing > Manage, and you'll see a list of all your past invoices. You can download each one as a PDF.

Can I have more than one payment method on file?

Yes. You can add multiple payment methods in the billing portal and choose which one is your default. If your default method fails, Stripe will not automatically try other methods, so it's worth keeping the default one up to date.

Will my password be required to update my payment method?

No, but you do need to be logged in to IvorySafe to access the billing portal. The billing portal itself is a separate, secure system that doesn't have access to your vault.

I updated my payment method but I'm still being charged on the old one. Why?

If a charge was already in progress when you updated, that one may still go through on the old method. Future charges will use the new method. If you think this happened by mistake, email support@ivorysafe.com.

I don't recognize a charge from IvorySafe. What should I do?

Charges from IvorySafe will appear on your statement as "IvorySafe" or a similar variation. If you see a charge you don't recognize, first check whether someone in your household might have signed up using your card. If you still don't recognize it, email support@ivorysafe.com and we'll investigate.

Is my payment information secure?

Yes. Your payment details are stored and processed by Stripe, which is certified to the highest level of security in the payments industry (PCI DSS Level 1). We never see or store your full card number or bank details. Learn more about how we protect your data.